Terms and Conditions
By using the website, you agree to be bound by the Terms, Conditions and privecy policy.
While the website strives to provide accurate products information (such as stock availability, pricing, products features, images, and specifications) and services information, typographical errors may occur. The colors of our products that appear on the Website will be displayed as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
Publishing any form of product/service information (including -but not limited to- marketing proposal, ads, offers, magazines and flyers) on the website does not guarantee stock, offer and price availability online or in store.
Errors may occur in the process of providing product/service and pricing information on the website. The website cannot confirm the pricing and total cost of a product/service until online checkout is completed. In the event that a product/service is listed and invoiced at an incorrect price or with incorrect information due to an error in pricing or product/service information, the website have the right, to either contact you for instructions or cancel your order and notify you of such cancellation. In the event that we accept and process your order online, the total cost will be debited to your credit card / mada card account and notifying you by email that the payment has been processed. Stock availability and pricing are subject to change without prior notice. All Prices and Fees are inclusive of VAT as applicable - unless stated otherwise.
Shipment processing dates depend on your order, city and your payment type. Delivery is 7-10 working days excludes Friday which is not a working day and public holidays such as Eid and Saudi national day. During public holidays delivery may take up to 14 working days. Delivery is estimated delivery and not guaranteed. Delivery is also dependent on customer accepting and arranging delivery with the courier. If customer cannot be contacted the delivery date will be affected and delivery will be delayed without any responsibility to Sufrah Al Khalij.
The website provides the possibility to purchase product(s) and /or service(s) online and to settle payment online. Payment transactions including authorizations and settlements will be in Saudi Riyals.
We accept the following modes of payment:
For online payment transactions: bank credit cards (Visa and MasterCard), mada cards only for those cards issued by Banks of Saudi Arabia through internet payment gateway service provider. Partial refund is not allowed on mada cards.
All payment details which are entered through the website payment gateway are encrypted when you enter them. Communications to and from the service provider’s site are encrypted. We cannot provide any of your payment information obtained via the web to other companies or individuals unless required to by law. This information is processed by our payment merchant. Credit card / mada card details provided by you for benefiting from the online service will be truthful, valid and accurate and you shall use the credit card which is lawfully owned by you. The said information will not be utilized and shared by the online service with any of the third parties unless required for fraud verifications or by law, regulation or court order.
The online service will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you. In the event that we are unable to supply the full or portion of the order, we will inform you accordingly. A full or portion refund will be given -through credit card / mada card- where you have already been charged for. Using the online payments facility of the website indicates that you accept these terms. If you do not accept these terms, do not use this facility.
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